Privacy Policy

Spinline Casino respects the privacy of players in Australia. This policy describes the types of personal information that may be handled through the website and related services, the reasons for handling it, and the choices available to players. It applies to information collected when a player visits the website, registers an account, plays games, makes or receives payments, contacts support, or otherwise uses the available services.

Personal information means information that identifies a person or could reasonably be connected with them. The information collected will depend on how a player uses the website, the account features accessed, and any checks that need to be completed. Some information is supplied directly by a player, while other information is created or collected automatically when the website is used.

Players should read this policy together with any applicable website terms and responsible gambling information. By using the website, a player acknowledges that personal information may be handled as described here. Where consent is requested for a particular use, the player can decide whether to provide it, subject to any information that is necessary to open or operate an account.

A casino website typically needs several types of information to provide its services safely and lawfully. The information handled may include the following categories:

• Account details, such as a player’s name, date of birth, contact details, username, account preferences and information used to keep the account secure.
• Identity and verification information, including details from identity documents, proof of age, proof of address, information about the source of funds where checks require it, and records of verification results.
• Payment and transaction records, such as deposits, withdrawals, payment method details, transaction amounts, transaction dates, account balances and records needed to investigate a payment or refund.
• Gameplay and account activity, including sign-in information, games or services used, responsible gambling settings, account changes, communications and support enquiries.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information and details about how the website is accessed.
• Cookie and similar technology data, including information about sessions, preferences, website performance, security events and interactions with pages or features.
• Communications and feedback, including messages sent to support, records of requests, information provided during a complaint, and any documents or details attached to a request.

Players should only provide information that is accurate, current and relevant to the request being made. If account information changes, it should be updated where the website provides that option or reported to support. Providing false, incomplete or outdated information may delay verification, restrict account features or prevent a request from being completed.

Personal information is used for legitimate operational, security and legal purposes. The exact use depends on the type of information and the service involved. Common purposes include:

• Creating, maintaining and administering a player account.
• Confirming a player’s identity and age before or during access to relevant services.
• Processing deposits, withdrawals, refunds and other account transactions.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks where appropriate.
• Detecting unusual activity, preventing misuse and protecting the website, players and payment systems.
• Keeping account, transaction and verification records required for lawful operation and compliance duties.
• Improving website functionality, reliability, content and user experience.
• Sending service messages about accounts, security, transactions, policy changes and other necessary information.
• Sending promotional or marketing communications where permitted and where the player has given the required permission.

Some information may be combined with information from service providers or public sources to verify details, assess risk or protect against fraud. Information may also be used to enforce website terms, investigate suspected wrongdoing, respond to legal requests, or protect the rights and safety of players and others.

Marketing preferences can be changed at any time. A player can use an unsubscribe option in a promotional message where available or contact privacy support to withdraw consent to marketing. Withdrawing marketing consent does not stop essential service communications, such as messages about account security, transactions or important changes to the service.

Cookies and similar technologies

Cookies are small data files placed on a device when a website is visited. Spinline Casino may use cookies and similar technologies to keep a player signed in, remember preferences, support security, measure website performance and understand how features are used. Some cookies are necessary for the website to operate, while others may support analytics, functionality or marketing.

Players can manage or delete cookies through their browser settings. Blocking or deleting certain cookies may affect sign-in, preferences, security checks or the availability of some website features. Browser settings differ between devices, so players should review the options provided by their chosen browser.

When information may be shared

Information may be shared with trusted providers that help operate the website and deliver its services. These providers may support payment processing, identity and age verification, fraud prevention, customer support, hosting, security, analytics, communications or technical maintenance. They are expected to handle information only for appropriate service purposes and to apply suitable protections.

Information may also be disclosed where necessary to meet a legal or compliance obligation, respond to a valid request from an authorised authority, investigate suspected fraud or other unlawful activity, or protect the rights, property and safety of the website, players or others. Information is not intended to be shared for unrelated purposes.

Security and storage

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure communications and staff or provider procedures. No online service can guarantee absolute security, so players should keep passwords confidential, use secure devices and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The retention period depends on the type of information, the reason it was collected, ongoing account or support needs, dispute handling, security requirements and applicable legal obligations.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law, even after an account is closed. Other information may be securely deleted, anonymised or de-identified when it is no longer needed, subject to legal, security and operational requirements.

Where information is no longer required, reasonable steps may be taken to remove it or prevent it from being used to identify a player. Back-up copies may remain for a limited time while normal back-up and security processes operate. Information retained for legal or security reasons will continue to be protected and used only for the relevant purpose.

Depending on the circumstances and applicable privacy requirements, players may ask to exercise rights over their personal information. These rights may include asking for access to the information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing.

To exercise these rights, or to ask a question about this Privacy Policy, email support@spinlinecasino.best. A request should explain what information or action is being requested and include enough detail for the relevant account or records to be located. For security, reasonable steps may be taken to confirm the identity of the person making a request before information is provided or changes are made.

A request for access, correction or deletion may not always be completed immediately. For example, information may need to be retained to meet a legal obligation, protect against fraud, resolve a dispute, maintain transaction records or preserve the security of the website. If a request cannot be fully completed, the reason will be explained where appropriate. Correcting information may require supporting documents or confirmation from the account holder.

Players can withdraw consent to marketing at any time by using the available unsubscribe method or emailing support@spinlinecasino.best. This will not affect the lawfulness of marketing sent before consent was withdrawn and will not prevent essential account or service messages. Privacy requests will be handled as soon as reasonably practicable, subject to verification, legal requirements and the nature of the request.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version will apply when published. Players should review this page periodically, particularly before continuing to use the website after a material update.