Spinline Casino Terms & Conditions

These Terms & Conditions form a legal agreement between you and Spinline Casino in relation to your use of the website, your player account and any gambling or related services made available through the website. They should be read together with our Privacy Policy, Responsible Gambling information, promotion rules, payment instructions and any specific terms displayed on a relevant page.

By using the website, you agree to comply with these Terms and all applicable laws and regulations. If you do not accept any part of these Terms, you must not use the website or its services. We may update these Terms from time to time. The updated version will take effect when it is published on the website, unless a different effective date is stated. You should check this page regularly.

Some games, payment methods, promotions or services may have additional conditions. Those conditions will be made available before or during the relevant activity and form part of these Terms. If an additional condition conflicts with these Terms, the specific condition will generally apply to that activity to the extent of the inconsistency.

Availability of services

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking whether online gambling is lawful where you live and for complying with any local restrictions. We may restrict or refuse access to the website, games, payment services or promotions where required by law, regulation, licensing conditions, risk controls or internal policies.

We may change, suspend or withdraw all or part of the website or its services. This may include changing the availability of games, payment options, account features or promotional offers. We will take reasonable steps to manage changes fairly, but access to a particular game or feature is not guaranteed.

You must be at least 18 years old, or older if a higher minimum age applies to you under applicable law. We may request evidence of your age and identity before allowing you to use certain services, process a withdrawal or continue access to your account. Providing false, incomplete or misleading information is not permitted.

You may create and use only one player account unless we have expressly approved another arrangement. Your account must be registered in your own name, and the information you provide must remain accurate and current. You must promptly update information if it changes. We may close duplicate accounts or take other appropriate action where more than one account has been created without approval.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, allow another person to use your account or access the website on behalf of someone else. If you suspect that your account has been accessed without permission, notify us through the available support or account channels as soon as possible and change your password.

Verification and compliance checks

We may carry out identity, age, address, payment, source-of-funds and other compliance checks. These checks may be required to meet legal, regulatory, anti-money laundering, fraud prevention or responsible gambling obligations. You agree to provide information and documents that are reasonably requested for these purposes. Information may be reviewed using appropriate verification providers, subject to our Privacy Policy and applicable privacy laws.

If you do not complete a required check, provide information that cannot be verified, or if we identify a legal, security or financial risk, we may delay a transaction, restrict account functions, suspend the account or close it. Any action will be taken in accordance with applicable requirements and our internal procedures.

Account closure and suspension

You may ask for your account to be closed at any time. You may also request a break from gambling or use available account restriction tools. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification or a suspected breach of these Terms.

Games are provided for entertainment and may involve financial risk. You should only participate with funds that you can afford to lose. Game outcomes are determined by the relevant game rules and, where applicable, randomised systems. No outcome is guaranteed, and past results do not predict future results.

Before participating in a game, you should review the rules, available stakes, any return information and the way the game operates. If you do not understand a game or its conditions, do not participate until you have obtained sufficient information. We are not responsible for losses resulting from a failure to read or understand the applicable game information.

Deposits and payments

Deposits must be made using a payment method that you are authorised to use. The name and details associated with the payment method may need to match the verified account information. We may refuse, reverse or review a transaction where there is a security, fraud, compliance or payment processing concern.

You are responsible for checking the amount entered before confirming a transaction. Once a deposit has been accepted and credited, it may be used for permitted services in accordance with these Terms and any applicable game rules. Your bank, card provider or payment service may apply its own fees, limits or conditions. We do not control those third-party charges.

Withdrawals

Withdrawal requests may be subject to account verification, payment checks, fraud controls and any requirements applying to the relevant payment method. We may return funds through an approved method and may ask for further information before completing a withdrawal. Processing arrangements can vary according to the method selected, the information provided and required compliance checks.

You must not use the website to move funds between people or for any unlawful purpose. We may cancel or review transactions that appear unusual, unauthorised, fraudulent or inconsistent with the intended use of the account. If a payment is made in error, is reversed or is found to be unauthorised, the related balance or transaction may be adjusted.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms may set out eligibility, registration requirements, qualifying activities, expiry conditions, wagering or playthrough requirements, maximum values, excluded games, payment restrictions and other conditions. You should read the full offer terms before accepting or using a promotion.

Unless the specific promotion terms say otherwise, a promotion may be available only once per person, household, device, payment method or account. We may withdraw or refuse a promotion where we reasonably believe that the offer has been misused, claimed in error, obtained through multiple accounts or used in breach of the applicable conditions.

We may correct an obvious error in a game, account balance or promotion. Where a technical or administrative error affects a transaction or promotional outcome, we may cancel the affected activity or make a fair adjustment. We will not knowingly enforce an obvious error in a way that disadvantages a player without a reasonable basis.

Spinline Casino supports informed and responsible gambling. Gambling should be treated as entertainment rather than a way to make money, solve financial problems or recover previous losses. Set a budget before you play, keep track of your time and spending, and never gamble with money needed for living costs or other important commitments.

• Only gamble when you are legally entitled to do so and are in a suitable state of mind.
• Set personal limits for deposits, spending, losses or playing time where tools are available.
• Do not chase losses or increase stakes because of frustration, pressure or the expectation of a win.
• Do not gamble using borrowed money or money belonging to another person.
• Take regular breaks and stop playing if gambling is affecting your mood, relationships, work or finances.
• Ask for support if gambling no longer feels like a choice or is becoming difficult to control.

Account controls may be available to help you manage your gambling. These may include deposit limits, time reminders, temporary breaks, self-exclusion or other restrictions. Requests for restrictions may not always be reversible immediately. If you ask to close an account or exclude yourself, you must not create another account or attempt to bypass the restriction.

If you are concerned about your gambling, seek independent help from an appropriate Australian support service or qualified professional. Friends and family may also be able to provide support. The website should not be used by anyone who is self-excluded, underage or otherwise prohibited from gambling.

Prohibited behaviour

You must use the website honestly and lawfully. You must not interfere with its operation, attempt to gain unauthorised access, introduce malicious software, use automated systems to interact with it, exploit a technical error or engage in conduct that could damage the website, other players or our service providers.

You must not use the website for fraud, money laundering, theft, identity misuse, collusion, cheating, manipulation of games or any other unlawful activity. You must not allow another person to gamble through your account or use payment methods without proper authorisation. A suspected breach may result in an investigation, suspension, cancellation of transactions or account closure.

Privacy and personal information

We collect and use personal information to provide services, manage accounts, process transactions, verify identity, meet legal obligations, prevent fraud, improve the website and communicate with you. Our Privacy Policy explains the types of information collected, how it may be used, when it may be shared and the choices available to you.

By using the website, you acknowledge that electronic communications may be used for account, security, transaction and service-related matters. You are responsible for ensuring that your account contact information remains current and that you can access important notices.

Website content and intellectual property

The website, including its design, text, graphics, logos, software, layout and other content, is owned by or used with permission by the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit website content without permission.

Technical issues and third-party services

We aim to keep the website available and accurate, but interruptions, maintenance, communication failures, software errors and events outside our reasonable control may occur. If a technical issue affects a game, account, payment or promotion, we may suspend the affected service and take reasonable steps to correct the issue.

The website may include links, payment options or services operated by third parties. Those providers may have separate terms, privacy notices, fees and security procedures. We are not responsible for matters controlled solely by a third party, although we will take reasonable steps to work with relevant providers where a transaction or service issue is reported.

Liability and applicable law

To the extent permitted by law, you use the website and its services at your own risk. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, we are not responsible for losses caused by your misuse of the website, your failure to protect account details, events outside reasonable control or information supplied incorrectly by you.

These Terms are intended to operate consistently with applicable Australian laws and any mandatory requirements applying to the services. Any dispute should first be raised through the available customer support or complaints process so that it can be reviewed. If the matter cannot be resolved, you may have rights to use an appropriate external complaint, dispute resolution or legal process.

Questions and complaints

If you have a question about these Terms, a transaction, an account restriction or a website issue, please use the support or contact options published on the Spinline Casino website. Include enough information for the matter to be located, but do not send passwords or unnecessary sensitive information. We may request further details to verify your identity and investigate the issue.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These Terms, together with the documents referred to in them, represent the conditions governing your use of Spinline Casino.